HELP CENTER

Frequently Asked Questions

Quick answers to the most common questions about shopping with us.

How do I place an order? +

Browse our shop, add items to your bag, and checkout. You can also order directly via WhatsApp at 01310006687 — we'll handle everything for you.

What payment methods do you accept? +

We accept bKash, Nagad, Rocket, and Cash on Delivery. All mobile payments are processed securely with instant confirmation.

Do you offer cash on delivery? +

Yes! Cash on Delivery is available across all 64 districts of Bangladesh. You pay when your order arrives at your doorstep.

How long does delivery take? +

Inside Dhaka: 1–2 business days. Outside Dhaka: 2–4 business days. You'll receive a tracking number via SMS once your order ships.

What is your return policy? +

We accept returns within 7 days of delivery for unworn items in original packaging. Simply contact us on WhatsApp to initiate a return.

How do I track my order? +

Visit our Order Tracking page and enter your order ID (e.g. OS-2026-0421). You'll see real-time updates from dispatch to delivery.

Do you ship internationally? +

Currently we deliver across Bangladesh. International shipping is launching soon — follow us on Facebook and Instagram for updates.

Can I modify or cancel my order? +

Yes, within 2 hours of placing your order. Contact us on WhatsApp immediately and we'll update or cancel it for you.

Still have questions?

Our team replies within minutes on WhatsApp.